Refunds and cancellation

If Qalami is not right for you, cancel the subscription and ask for a refund within 7 days of its first payment. We refund that payment in full, and the plan ends on the day the refund is issued. You do not have to give a reason. This applies to the first payment of a new subscription, whether it is billed monthly, every six months or yearly. Renewals are not refunded.

You can cancel whenever you like. Your subscription stays active until the end of the period you have already paid for, and it is not renewed after that. We do not charge a cancellation fee, and we do not refund part of a period that has already begun.

Packs of extra pages are not refundable, whether or not they have been used.

If you paid by card: cancel from Manage billing on your Billing page, then open the payment there and choose Request a refund. If your school paid by invoice: email [email protected] from the address on the account within the same 7 days, and the refund is made by bank transfer.

A card refund goes back to the card that paid. Because Paddle is the seller, Paddle reviews and issues it: we approve the request and pass it on, and Paddle decides. Once Paddle has issued it, banks usually take 5 to 10 days to show it.